Frequently Asked Questions

Everything you need to know about shopping with Polychrome Goods.

How long does shipping take?

Standard domestic orders are processed within 2 business days and typically arrive within 5-7 business days. International shipping times vary by location but usually range from 10-15 business days.

What is your return policy?

We offer a 30-day return window for all unworn and unwashed items with original tags attached. Simply visit our returns portal to generate a prepaid shipping label.

How do I find my correct size?

Each product page features a detailed size guide with specific measurements. If you are between sizes, we generally recommend sizing up for a more comfortable fit.

Are your materials sustainably sourced?

Yes, Polychrome Goods is committed to ethical fashion. We use organic cotton, recycled polyester, and non-toxic dyes in 90% of our seasonal collections.

Can I change or cancel my order after it's placed?

Orders enter our processing system immediately. You can request a change or cancellation within 60 minutes of purchase by contacting our support team via live chat.

Do you offer international shipping?

We ship to over 50 countries worldwide. Shipping costs and import duties are calculated at checkout based on your specific delivery address.